Privacy Policy – Rio Clean Solution LLC
At Rio Clean Solution LLC, we value your privacy and are committed to protecting the personal information of our customers. This Privacy Policy explains how we collect, use, store, and protect the personal data you provide when using our cleaning services.
1. Information Collection
We collect personal information from our customers when provided directly, such as when making a booking, contacting us, or hiring our services. The information we may collect includes:
- Full name
- Email address
- Phone number
- Billing and service address
- Payment details
- Information about the property (e.g., number of bedrooms, bathrooms, etc.)
- Details about pets or other special needs
2. Use of Information
We use the information collected for the following purposes:
- To process and manage your cleaning service request.
- To personalize the customer experience and improve service quality.
- To send booking confirmations, status updates, and information related to our services.
- To facilitate payment and confirm financial transactions.
- To contact you for clarifications, feedback, or promotional offers (where permitted by you).
- To comply with legal or regulatory obligations when necessary.
3. Sharing of Information
Rio Clean Solution LLC does not share your personal information with third parties, except in the following situations:
- With essential service providers, such as payment processors, who help in providing our services. These providers have limited access to your information and are required to protect your privacy.
- When required by law, regulation, or legal process.
- When necessary to protect our legal rights or to investigate fraud or other crimes.
4. Data Storage and Protection
We store personal information in secure and protected systems, adopting technical and administrative measures to prevent unauthorized access, alteration, disclosure, or destruction of data.
5. Customer Rights
You have the right to:
- Access your personal information that we store.
- Request corrections or updates to inaccurate or incomplete personal data.
- Request the deletion of your personal data, as applicable by law.
- Withdraw consent for the use of your personal information at any time, without affecting the legality of processing performed before such withdrawal.
6. Cookies and Tracking Technologies
We may use cookies and tracking technologies to enhance the user experience on our website by collecting information about how visitors interact with our page. This data may include your geographical location, IP address, and browsing preferences.
7. Changes to the Privacy Policy
Rio Clean Solution LLC may update this Privacy Policy periodically to reflect changes in our practices or to comply with new regulations. We recommend that you review this policy regularly to stay informed about how we protect your personal information.
